Contact Us
Got a question about how we rank the best payout online casinos, spotted something that needs updating, or just want to flag your own experience with a site we've covered? This page tells you how to reach us and what we can actually help with.
How to reach the team
The quickest way to contact us is by email at [email protected]. Send us as much detail as you can — the casino name, the page you were reading, and what you'd like us to look at — and we'll get back to you, usually within 48 hours.
We're a small editorial team, not a casino operator or a payment processor, so we can't access anyone's account, process a withdrawal, or resolve a dispute over funds. If you have a live issue with a deposit, a bonus, or a delayed payout, your first call should always be the casino's own customer support channel — check the live chat or help centre on the operator's site. Our reviews note support options where they're relevant, but only the casino itself can act on account-specific problems.
What we can help with
- Corrections to a bonus offer, wagering term, or editorial rating on one of our pages
- Feedback on your own experience with withdrawal times, verification, or customer service at a listed casino
- Questions about how we assess payout speed, licensing, or game fairness
- General enquiries about the site, our methodology, or a page you think needs updating
What we can't help with
- Processing or chasing a withdrawal on your behalf
- Account verification or KYC document checks
- Disputes over bonus terms, account closures, or winnings — these sit with the casino's own support and, where applicable, their licensing regulator
- Legal or financial advice about gambling in your state
Reporting a payout problem or a suspected scam
Best payout is one of the main things we track when we review a casino, so reports from readers matter to us. If a licensed casino has repeatedly delayed a legitimate withdrawal past its stated processing window, or asked for something outside normal verification, tell us the details — timeline, amounts, and any correspondence — and we'll factor it into how that casino is reviewed going forward. If you think you've encountered a scam or an unlicensed site posing as a real casino, avoid depositing further funds and contact your bank or payment provider directly, as well as the casino's licensing authority if one is stated on its site.
If gambling has stopped being fun
We're not a support service, but if gambling is affecting your finances, mood, or relationships, please don't wait to reach out for help. Our Responsible Gambling page has practical information on deposit and time limits, self-exclusion programmes, and where to find state and national support services in the US.
Before you get in touch
A few things that help us respond faster:
- Tell us which page or casino your message relates to, including a link if you have one
- Include dates and approximate amounts if your query is about a deposit, bonus, or withdrawal
- Let us know if you've already contacted the casino directly, and what they said
For background on who writes and fact-checks these pages, see our About Us page. Our Terms and Conditions page covers how we use the site and the limits of the information we publish.
We read every message, even if we can't always solve the underlying problem ourselves. If something on Best Online Casinos is wrong, outdated, or missing context, that's exactly the kind of note we want.